Payment Policy

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Our payment terms apply equally to both new and existing customers.

• For orders placed before November 30th:
  A 1/3rd down deposit is required at the time of ordering. A second payment is due before January 15th, and the final payment is to be made one week prior to shipping.

• For orders placed between December 1st and February 28th:
  A 50% down payment is required at the time of ordering, with the final payment due one week prior to shipping.

• For orders placed after March 1st for Spring delivery:
  Payment is required in full at the time of ordering.

• Shipping and handling costs will be added to the final invoice.

• Cancellation policy:

  • If canceled before January 31st, a full refund is issued.

  • If canceled after February 1st, payments will be credited to the customer’s account for future orders.

 

Custom Propagation Payment Policy

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• Order deadline: Custom orders must be placed by March 30th for delivery the following year (e.g., an order placed January 20th, 2024, will be shipped in Spring 2025).

• Custom orders follow a three-payment schedule. The first payment is non-refundable. If the order is canceled, additional payments will be credited to the customer’s account unless otherwise agreed with Eric Amberg.

• All agreements for custom orders must be made in writing and signed by Eric Amberg and the customer.